FAQ
Make sure HDMI cable is plugged into both the Pyro Scan system and the TV. Confirm that the source selection on the TV is correct. While TV is on, reboot the Pyro Scan. It is good practice to have the TV on before starting up Pyro Scan.
There could be an error on the UPC. First download the UPC-Item database from the Pyro Scan website. Confirm that the video is there for that item. If the video exists, confirm the UPC is correct. If the UPC is incorrect, the file would just need to be renamed to the appropriate UPC.
It is best practice to backup the flash drive provided on another computer. If videos have gone missing, follow the steps in the adding video portion of this guide and they can be added back.
If you need a replacement flash drive, they are $25 and available at pyroscan.com
Make sure the cable from the Pyro Scan system to the barcode scanner is attached fully. Power the Pyro Scan off. Wait 3 seconds and power back on. If the scanner still is not working, contact Pyro Scan at contact@pyroscan.com
Press the power button on the attached wire to shut off the Pyro Scan- DO NOT just unplug it.
Make sure the HDMI cable is plugged into the correct port. Reference the assembly instructions under Resources and Downloads.
Most likely, the mini wireless scanner will need to be reset. Click Here for instructions on how to reset the scanner.