There could be an error on the UPC. First download the UPC-Item database from the Pyro Scan website. Confirm that the video is there for that item. If the video exists, confirm the UPC is correct. If the UPC is incorrect, the file would just need to be renamed to the appropriate UPC.

It is best practice to backup the flash drive provided on another computer. If videos have gone missing, follow the steps in the adding video portion of this guide and they can be added back.

If you need a replacement flash drive, they are $25 and available at pyroscan.com

Make sure the cable from the Pyro Scan system to the barcode scanner is attached fully. Power the Pyro Scan off. Wait 3 seconds and power back on. If the scanner still is not working, contact Pyro Scan at contact@pyroscan.com

Press the power button on the attached wire to shut off the Pyro Scan- DO NOT just unplug it.

Make sure the HDMI cable is plugged into the correct port. Reference the assembly instructions under Resources and Downloads.

Most likely, the mini wireless scanner will need to be reset. Click Here for instructions on how to reset the scanner.

Pyro Scan® Equipment Limited Warranty

Winco Fireworks International, LLC (“Winco”) warrants that Pyro Scan®
equipment purchased through pyroscan.com will be free from defects in materials
and workmanship under normal use for a period of six (6) months from the
date of shipment.

What This Warranty Covers

This warranty applies only to defects in materials and workmanship under
normal, intended use of the equipment.

What This Warranty Does Not Cover

This warranty does not cover:

• Damage caused by misuse, abuse,
  or improper handling
• Improper installation or
  operation outside of recommended guidelines
• Unauthorized modifications or
  repairs
• Normal wear and tear
• Damage caused by environmental
  conditions (including water, extreme temperatures, or power surges)

Warranty Service

If a defect arises during the warranty period, Winco/Pyro Scan® will, at
its option, repair or replace the defective equipment or component.

To request warranty service, customers must contact Pyro Scan® at contact@pyroscan.com
to obtain return instructions. Proof of purchase may be required.

Customers are responsible for shipping the product to Winco/Pyro Scan®
unless otherwise agreed. Winco/Pyro Scan® will cover return shipping for
repaired or replacement items within the continental United States.

Limitation of Liability

To the maximum extent permitted by law, Winco/Pyro Scan® shall not be
liable for any indirect, incidental, or consequential damages, including but
not limited to loss of use, loss of revenue, or business interruption.

Disclaimer

This warranty is the sole and exclusive warranty provided by Winco/Pyro
Scan®. All other warranties, express or implied, including any implied
warranties of merchantability or fitness for a particular purpose, are
disclaimed to the extent permitted by law.